Beta
Diagrams
Transpose/Capo
Backup
Console
Development
Lighting
Books
Dropbox
Projection
Updating
Other
- Why is OnSong draining my battery?
- My app is not opening or is locking up after an iOS/iPadOS update.
- Why is the foot pedal icon not in the menubar on my iPhone?
- Is OnSong compatible with Ableton Link?
- How can I make the menu font size bigger in OnSong?
- Why do I keep being prompted to sign into Google Drive or Dropbox?
Sets
Song Editing
- Why are minor chords are displaying with a dash? For example: E-
- Why are my accented characters turning into quotation marks?
- Why can't I make edits to my PDF files?
- Why can't I edit chord charts I've imported from SongSelect?
- Why is my song not displaying the correct key?
- Why does information about my song differ from what's in the song editor?
Sharing/Exporting
- How do I print a single song instead of a set?
- How can I just send lyrics only when I export a file?
- Why are my wireless devices disconnecting or performing poorly?
- How can I use the Gmail app to send emails instead of the built-in Mail app?
- Why doesn't my annotations appear when I print or export as PDF files?
- Why does OnSong keep telling me I need to configure my device when I try to send emails?
Autoscroll
Backing Tracks
Importing
- Why does OnSong change the content of my song files when I import a file?
- When importing from Ultimate Guitar, why does the last song imported get erased?
- Are there any apps that I can use to scan and import paper copies of songs into OnSong?
- Can I import Amazon Music into OnSong?
- Why aren't my Microsoft Word files that I'm importing staying formatted the way I want?
- How can I toggle Dropbox "on" to Import from the Files app?
Purchasing and Installing
- Why is OnSong asking for my password when I try to access my add-ons?
- Why can't I buy OnSong Console or the Drawing tool any more?
- Can you send me a receipt for my purchase of OnSong?
- When I use Family Sharing, it's asking me to repurchase the app on my family members device. What should I do?
- Can I purchase and/or download OnSong on my computer?
- Why was I charged a different amount for OnSong 2020 than appears on the OnSong website?
Membership
- Why isn't my OnSong Premium subscription appearing in the App Store app?
- Why are my email and password not able to be found/not working to sign in?
- My Account tab says it expires in one month, but I just paid today for an annual subscription. Why?
- I've already paid for OnSong in the past. Why do I need to subscribe now?
- Why can't I log into SongSelect?
Foot Pedals/Accessories
- As a drummer, is there a foot pedal I can use by tapping it with my drum stick?
- Does Amazon Firestick work with OnSong?
- Why isn't my BT-200 AirTurn pedal configuring with OnSong?
- Can I use a Soundbrenner Pulse metronome with OnSong?
- AirTurn Stomp 6 FAQ
- How do I stop going to the next song when using foot pedals?
Songs
- How do I use musical instruction to place comments in my chart that are only viewable to me?
- Is there a way to turn off the pop-up that appears when tapping on a chord?
- How do I make bracketed chords stay visible after editing?
- Why are my minor chords are appearing as lowercase?
- Why won't my SongSelect chart let me change chord styles, diagrams, etc.?
- Why is my search broken? It only finds titles of songs instead of song content!
MIDI
- How can I change songs on my Korg PA keyboard from OnSong?
- How do I use navigation zones and hot corners to trigger MIDI events?
- How can I apply the BPM of my MIDI clock to a chord chart?
- What version of iPad do I need to use Bluetooth MIDI devices?
- Why does my Yamaha MD-BT01 Bluetooth MIDI adapter stop working after updating iOS/iPadOS?
- Why are the MIDI inputs showing differently between the metadata and the song title?