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  2. Frequently Asked Questions
  3. Purchasing and Installing

Purchasing and Installing

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How to purchase OnSong, Subscriptions and Add-Ons

  • Why is OnSong asking for my password when I try to access my add-ons?
  • Why can't I buy OnSong Console or the Drawing tool any more?
  • Can you send me a receipt for my purchase of OnSong?
  • When I use Family Sharing, it's asking me to repurchase the app on my family members device. What should I do?
  • Can I purchase and/or download OnSong on my computer?
  • Why was I charged a different amount for OnSong 2020 than appears on the OnSong website?
  • Can OnSong transfer my OnSong Pro purchase to another Apple ID?
  • Do I have a corrupt download of OnSong, and what should I do?
  • Why am I having problems installing OnSong?
  • Why am I having problems signing in and accessing features (especially after I updated)?
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