Jason Kichline
- Total activity 250
- Last activity
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Activity overview
Latest activity by Jason Kichline-
Jason Kichline created an article,
Why is the website not fully operational?
We are currently in the process of upgrading our systems. For this reason we've put the website into readonly mode. After the transition to the new infrastructure, all features of the website shoul...
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Jason Kichline created an article,
How can I connect my device to a video projector or TV?
OnSong lets you project lyrics or display chord charts on stage using external video. You can connect your iPad, iPhone or iPod touch to a video using wired adapters, or wirelessly via AirPlay. Wir...
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Jason Kichline created an article,
How does OnSong handle scheduled website maintenance?
The OnSong website and corresponding web services exceed the industry standard for "up-time". However like any website, there's a need to upgrade things for the future. If you're reading this artic...
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Jason Kichline created an article,
Why does my OnSong Connect connection drop out?
Wireless technology is a wonderful thing. It gives us the ability to communicate with each other and between devices without the clutter of wires. While convenient, it is not without potential issu...
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Jason Kichline created an article,
How can I get a refund?
You can subscribe to OnSong either through the App Store or through the OnSong website. In general, when you cancel a subscription you continue to retain access to the subscription through the term...
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Jason Kichline created an article,
Why can't I find OnSong 2020 on the App Store anymore? Can I redownload it if I once had it?
If you've paid for OnSong as a paid download from the App Store in the past, you're likely using OnSong 2020. This version of OnSong will continue to be supported and updated to work with newer ver...
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Jason Kichline created an article,
Why do my drawings or annotations shift on certain file types?
OnSong has the ability to view many types of files. While the most popular file types are text-based chord charts and PDF files, you can also view Microsoft Word, Pages, images, and many more. Howe...
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Jason Kichline created an article,
How can I submit a CCPA Data Subject Access Request?
The California Consumer Privacy Act (CCPA) is designed to protect consent information from being bought, sold or traded and to general protect the consumer and their personal information. While OnS...
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Jason Kichline created an article,
Can I switch from an App Store subscription to a solo or group subscription on the OnSong website?
An OnSong subscription allows you to sign into any OnSong app and access your features. For instance, if you subscribe to OnSong Premium, you can access premium features in any version on OnSong. I...
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Jason Kichline created an article,
How can I delete my account?
OnSong user profiles let you sign into OnSong and access paid features and services through your account. Accounts can be granted these features and services through subscriptions. For instance, if...