Jason Kichline
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Activity overview
Latest activity by Jason Kichline-
Jason Kichline created an article,
Why does the website prompt me to allow use of cookies?
Cookies are little bits of information that get saved to your web browser and sent along with every request to a website. Websites typically use cookies to maintain state between web page visits so...
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Jason Kichline created an article,
How can I be sure that I can access my repository in the event I'm not able to use OnSong?
Many apps lock you into using their charts and many not give you options for export. OnSong is different in that we allow you to import content in a variety of ways and then export it too. We know ...
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Jason Kichline created an article,
How can I troubleshoot MIDI issues?
OnSong is a powerful tool that lets you integrate MIDI products like equipment and software to automate your stage performance. But every MIDI device is different and has different capabilities whi...
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Jason Kichline created an article,
Why is the website not fully operational?
We are currently in the process of upgrading our systems. For this reason we've put the website into readonly mode. After the transition to the new infrastructure, all features of the website shoul...
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Jason Kichline created an article,
How can I connect my device to a video projector or TV?
OnSong lets you project lyrics or display chord charts on stage using external video. You can connect your iPad, iPhone or iPod touch to a video using wired adapters, or wirelessly via AirPlay. Wir...
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Jason Kichline created an article,
How does OnSong handle scheduled website maintenance?
The OnSong website and corresponding web services exceed the industry standard for "up-time". However like any website, there's a need to upgrade things for the future. If you're reading this artic...
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Jason Kichline created an article,
Why does my OnSong Connect connection drop out?
Wireless technology is a wonderful thing. It gives us the ability to communicate with each other and between devices without the clutter of wires. While convenient, it is not without potential issu...
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Jason Kichline created an article,
How can I get a refund?
You can subscribe to OnSong either through the App Store or through the OnSong website. In general, when you cancel a subscription you continue to retain access to the subscription through the term...
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Jason Kichline created an article,
Why can't I find an older app on the App Store? Can I redownload what I had purchased?
If you've downloaded an app that is no longer available on the App Store, you can always download it again by viewing your purchased apps in the App Store app. To do this, watch this quick video w...
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Jason Kichline created an article,
Why do my drawings or annotations shift on certain file types?
OnSong has the ability to view many types of files. While the most popular file types are text-based chord charts and PDF files, you can also view Microsoft Word, Pages, images, and many more. Howe...