Jason Kichline
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Activity overview
Latest activity by Jason Kichline-
Jason Kichline created an article,
Why can't I open OnSong on older versions of iOS?
Current versions of OnSong only run on iOS/iPadOS 13 and higher, but you can continue to use OnSong 2020.5 on older devices. However, there appears to be an issue with the App Store and how older v...
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Jason Kichline created an article,
How can I get OnSong to show sharps instead of flats or vice versa?
When OnSong transposes a song, it uses the enharmonic preferences of the key you are viewing. For instance, then key of C# major is a "theoretical key" in that music theory prefers the enharmonic e...
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Jason Kichline created an article,
I can't seem to tap to select or copy and paste text in the Song Editor.
The text manipulation and editing in the Song Editor and other places in OnSong is handled by operating system. Newer versions of iOS/iPadOS may change how you interact with text. You can learn mor...
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Jason Kichline created an article,
When exporting a backup to Google Drive, I get a 404 error. Why?
When you set a backup location in the Backup Screen, OnSong remembers folder structure where you want to save the backup for that specific export location. If you receive a 404 file not found error...
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Jason Kichline created an article,
My app is not opening or is locking up after an iOS/iPadOS update.
Some users report issues opening or running OnSong after updated iOS/iPadOS on their device. This can happen due to the update process and is rarely because of a problem in OnSong itself. Please pe...
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Jason Kichline created an article,
Why can't I access resources on my local network anymore?
Apple has made significant changes to the networking stack of iOS/iPadOS 14 to protect your identity and enhance security. One of those changes is to request permission for apps to use the "local n...
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Jason Kichline created an article,
Why are my chords not transposing or formatting correctly?
OnSong expects text-based chord charts to abide by some basic rules. When you import content from third-party sources, some times they use text formatting and special characters in ways that don't ...
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Jason Kichline created an article,
How many devices can I use with OnSong Connect or OnCue?
OnSong has the ability to control devices using two technologies, OnSong Connect and OnCue. OnCue is built on Apple's Multipeer Connectivity Framework that allows your devices running OnSong to par...
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Jason Kichline created an article,
Can I continue to use my old iPad even though it's not supported anymore?
Current versions of OnSong require iOS/iPadOS 13 and higher to function. While we try to support operating system versions as long as possible, it becomes more and more difficult to support operati...
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Jason Kichline created an article,
Why do I need to be signed into SongSelect to transpose by PDF chord charts?
OnSong can transpose text-based chord charts when chords can be detected. If you are using PDF charts, OnSong cannot automatically transpose those documents because they are designed to be printed ...