You can subscribe to OnSong either through the App Store or through the OnSong website. In general, when you cancel a subscription you continue to retain access to the subscription through the term of the last payment. For instance, if you had paid for an annual subscription and cancel that subscription six months in, you will not be charged for the following year, but you will continue to have access to subscription features for the remaining six months. If you require a refund, the policies surrounding cancellation differ due to the payment being processed by either Apple Inc. or OnSong LLC.
App Store Subscription
If you've subscribed to or purchased OnSong through the App Store, you'll need to request a refund directly from Apple. This is because all purchase transactions and provisioning are controlled by Apple and are not accessible to the developers of apps. Typically you would need to contact Apple within 90 days to request a refund. If you have trouble, you will need to contact Apple support as developers do not have the means to issue App Store refunds. These transactions are made under the Apple's App Store refund policy.
If you've subscribed through the OnSong website for either an OnSong solo or group subscription, you can obtain a prorated refund when you cancel your subscription as long as you choose to terminate the subscription immediately. Please contact OnSong billing support. and we will be happy to help you cancel your subscription and provide refunds. Refunds are processed immediately but could take a few days to appear on your credit card or bank statement.
OnSong is very transparent about our subscription process and provides tools and support for you to manage your subscription and billing. Disputing a charge on your credit card creates a lengthy delay in resolving your issue since your bank withholds funds and requires us to respond to the dispute which can take 30 days or more. This means we cannot process refunds until the dispute has cleared. If the bank releases the funds to us, we will gladly issue you the refund minus the dispute processing fee that's incurred by our payment processor. The short story is, use the tools provided to manage your subscription, cancel your account, or contact billing support so we can help resolve your issue quickly and effectively.