Jordan Brooker
Marketing and Media Manager for OnSong
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Recent activity by Jordan Brooker-
What’s the difference between OnSong 2020, OnSong 2022, and different membership tiers?
What is OnSong 2022? OnSong is available as a free iOS/iPadOS app that allows you to access and view chord charts and other sheet music and collaborate with other OnSong users. You can subscribe to...
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How can I transfer my library to another device?
OnSong is designed to store your entire OnSong library on one device. This means that if you want to use your current library with another device, you will first need to transfer it to the other d...
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Why does OnSong cost money?
OnSong is unlike many apps on the App Store. While 90% of apps are free, OnSong is available as a free download that provides features through a paid subscription. While many apps on the App Store...
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Does OnSong have a phone number I can call for support?
OnSong does not currently offer telephone support. The trouble with telephone support is that we frequently need to exchange information that is not easily communicated verbally such as website URL...
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I can't find an article that addresses my issue. How can I get support diagnosing the problem?
The best way for OnSong support staff to help diagnose your issue is by reviewing your OnSong library. This helps us to diagnose any problems by looking at your specific use case including songs an...
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Moving sticky notes around
Sticky notes need to be tapped first in order to move them to avoid accidentally moving them when you swipe the page. To move a sticky note, tap on it to bring up the edit/delete buttons. Then t...
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Resizing/editing sticky notes for better efficiency
There are a couple of things you can do to edit your sticky notes to better accommodate your songs. 1. You can pinch the sticky note on your song to make the sticky note's scale smaller, or you...
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Why are my song producing sharps or flats when I don't want them?
The use of sharps versus flats used for various key signatures is known as enharmonic preference. Essentially an A♯ is sonically the same as a B♭. OnSong determines this enharmonic preference based...
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Deleting songs from a book
Books are designed to organize your library. This means that when you place a song into a book, it is a reference to that song, not a copy. What this means is that if you are viewing a book that yo...
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Converting Word files into OnSong
First, you can always import Word files into OnSong and view them "as-is". You do not need to convert them to text-based documents to view the files. However, you will not have access to OnSong's ...