Jason Kichline
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Recent activity by Jason Kichline-
Why does my OnSong Connect connection drop out?
Wireless technology is a wonderful thing. It gives us the ability to communicate with each other and between devices without the clutter of wires. While convenient, it is not without potential issu...
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Can I connect my device to the network with an Ethernet cable?
One better-kept secret is that iOS and iPadOS are able to be connected to a computer network using a standard Ethernet "hardwire" connection. Of course, these devices are too small to contain the s...
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How can I get a refund?
You can subscribe to OnSong either through the App Store or through the OnSong website. In general, when you cancel a subscription you continue to retain access to the subscription through the term...
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How can I cancel my subscription?
You can subscribe to OnSong through the App Store using your Apple ID payment, or through the OnSong website when subscribing as a group or through a solo plan. You can easily cancel your subscript...
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Why can't I find OnSong 2020 on the App Store anymore?
If you've paid for OnSong as a paid download from the App Store in the past, you're likely using OnSong 2020. This version of OnSong will continue to be supported and updated to work with newer ver...
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How can I find the purchase history of OnSong?
OnSong is an app you can download from the App Store. If you've purchased OnSong from the App Store, your payment is made directly with Apple. This means that the purchase history of OnSong and ot...
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How do I delete and/or reinstall OnSong 2020?
On rare occasion, you may need to reinstall OnSong. Some users have reported strange issues after an update from the App Store. You can reinstall OnSong by backing up your library, deleting the ap...
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I've deleted OnSong and reinstalled. Why am I being asked to sign in and subscribe?
If you had purchased OnSong previously on the App Store, you can reinstall the app again for free on devices that use the same Apple ID of the original purchase. You can learn about reinstalling i...
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I'm using OnSong 2020 after creating an account on the free version and now I can't access any features. Why?
There are two versions of OnSong that you could be using, OnSong 2020 and OnSong 2022. If you had purchased OnSong from the App Store since 2012, it has since been renamed OnSong 2020. This is bec...
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What's New in OnSong?
OnSong is under constant development and we are always looking for ways to improve the lives of musicians. Because of this, we recommend you review out our detailed release notes on our website to ...