What is OnSong 2022?
OnSong is available as a free iOS/iPadOS app that allows you to access and view chord charts and other sheet music and collaborate with other OnSong users. You can subscribe to different membership tiers to unlock a variety of other OnSong features like unlimited songs in your library, song editing, instant transposition, and much more! We recommend joining the OnSong Premium membership tier, which not only grants you access to all current OnSong features but also includes access to new major features when released.
What is OnSong 2020?
If you had purchased OnSong or OnSong Pro in the past as a one-time download, you continue to receive updates to the app. This app was renamed to OnSong 2020 to indicate the version of OnSong that you are receiving. If you own OnSong 2020, you can continue to use it and receive compatibility updates and minor improvements.
What is the difference between OnSong 2022 and OnSong 2020?
OnSong 2020 is a paid app on the App Store that you buy once and provides all pro-level features. If you subscribe to our Premium membership tier, you can unlock all premium features too. The OnSong app is a free download from the App Store that lets you try before you buy. It allows you to subscribe to either the Essentials or Premium membership inside of the app. In addition, you can subscription to group subscriptions or solo subscriptions through the OnSong website and sign into the free app to access those features.
I already have OnSong 2020, should I also download OnSong 2022?
Downloading the free version of OnSong 2022 requires a subscription to access the same level of features that you currently have in OnSong 2020. You can continue to use OnSong 2020 (previously OnSong Pro) to retain access to your pro-level features and existing app. OnSong 2022 users will continue to receive new features and services that may not be available to OnSong 2020 users.
What will happen to OnSong 2020?
OnSong 2020 will continue to be supported and maintain the classic features you've come to rely on. We plan to continue to release compatibility updates and other improvements as we always have. OnSong 2020 will remain available through the App Store until 2022.
What are the different membership tiers in OnSong?
OnSong 2022 and be downloaded for free allowing you to import up to 30 songs and use the app as a song viewer including receiving and viewing sets and songs from other OnSong users. You can subscribe to Essentials or Premium. OnSong Essentials provides you with all the features you’ll need to plan and organize your setlist including song editing capabilities, transposition, and sharing. OnSong Premium gives your access to live performance tools like lyrics projection, scenes, MIDI control, backing tracks, and advanced annotations and drawing tools. OnSong Premium members receive all the features of OnSong. You can view more details about these tiers here: onsongapp.com/pricing
How much does it cost?
Free is free. So you can download OnSong 2020 to view songs and sets shared from others for free. OnSong Essentials is $2.99 USD per month or $23.99 USD if paid annually. OnSong Premium is $4.99 USD per month or $47.99 USD if paid annually. There are also group subscription plans that can bring that price down to about $1.33 per user per month.
How many songs can I store on the Free version of the app?
You can import and store up to 30 chord charts to permanently access if you are using the free version of OnSong without a subscription. These can be imported just as you would in a paid version by opening from email, Dropbox, chord chart providers, and more. You can also receive sets and songs from another OnSong user. Please note that if you are using the free version, songs and setlists beamed to you from other OnSong users automatically expire after 2 weeks and cannot be permanently stored.
I have an OnSong Premium subscription. What does this mean for me?
You will continue to have access to your OnSong Premium account and Premium features within OnSong 2020, just as normal. As long as you continue to be a Premium member, you'll also continue to receive the latest and greatest OnSong Premium updates and features as they are released directly in the OnSong 2022.
Speaking of subscription, I used to have Console and/or Drawing Tool but now I can’t access them without subscribing. Why is this?
In 2019, we accidentally added a bug that allowed some users to access current Premium features (like Console or Drawing Tool) without buying them. Pretty nice, huh? But when we released the OnSong Premium subscription in December 2019, we inadvertently fixed that issue, which caused some users to lose access to these features. However, with the release of OnSong Premium, we made a promise that you wouldn't lose access to the features you have. So if you are having issues, this article may help.
Why are you making people subscribe to access most of OnSong’s features?
When we started OnSong, it was a humble and simple app. As we developed, we added more features and value. If you've been with us on this journey, you have pro-level features which are available in the OnSong 2020 paid app.
While we want to continue to honor our long-time friends, we have found that we are limited in how we can move OnSong forward without a subscription. We want to provide the best support and features that we possibly can for our users. Our customers demand advanced new features and world-class support as well as services that make things work well together. We want to take the next step in this journey together with you, our loyal users, and we don't want to be dictated by the demands of investment bankers or others that don't share our commitment to you. Providing constant research, development, support, and training takes time and resources. Subscribing to OnSong is an investment into the future of OnSong and what our team can bring to you for years to come. It will also allow us to bring OnSong to new users with more affordable options.
Do I have to subscribe to use OnSong? Is it really free now?
OnSong 2022 is free to download. The free version used without a paid subscription will allow you to receive, import, and store up to 30 chord charts for free. If you want to edit these charts or take your performances to the next level with additional features, you will need to select a paid membership tier to access these additional features. If you've already installed OnSong as paid app in the past, then you can continue to download, update and utilize all of its features as you always have.
Why did you release the OnSong 2022 app?
We released this app for four reasons.
- We wanted to provide a way for people to try OnSong and to receive and use OnSong chord charts and sets without an expensive purchase.
- It allows new users to try OnSong free or to try OnSong Premium for free for up to 30 days.
- We wanted to allow people to choose to keep their current OnSong experience, or choose when to install new apps for the latest and greatest features and changes.
- We wanted to provide new ways to buy OnSong through group subscriptions and solo subscriptions on our website as well as provide better ways to work together with manufacturers, retailers and organizations.
What about introducing other promised features like multiple column support or other Premium features?
The recent COVID-19 pandemic required that we shift our focus to making a way for people to download and access OnSong at little to no cost, which is why we prioritized the release of this free version of OnSong. Shifting to this new model with a new app will also allow us to build OnSong further into the future. It will allow us to iterate future features more quickly without affecting our current users on OnSong 2020. Rest assured that we will work to bring certain features and enhancements like two-column support for all users.
How about an Android version of this new OnSong app?
We are not currently focused on creating an Android version of OnSong, and you can read more about that here. However, changing to this new tiered OnSong model may allow us to release more basic Android versions over time.
How do I subscribe for a membership?
When you launch OnSong, you will be prompted to create an account and choose a membership plan. You can also sign up for OnSong Premium within OnSong 2020 by tapping on the gear icon in the Menubar to open the Utilities Menu. You can then tap on Account and tap the Upgrade to OnSong button to choose your plan. If you don't subscribe, you'll maintain access to the base plan of your app. For instance, if you've purchased, downloaded, and are using OnSong 2020, you'll continually have access to pro-level features.
You can additionally sign up for subscriptions for your whole band, team or campus using group subscriptions or sign up for a solo subscription through the website if you want the flexibility to upgrade to a group subscription in the future.
Can I try a paid tier for free?
Yes, you can! Upgrade to an OnSong Premium subscription in the app and you can receive a free month of OnSong Premium if you choose to pay annually. If you choose to pay monthly you can receive a free week. If you've purchased OnSong 2020 recently, you can try OnSong Premium for free for six months.
How often am I billed?
If you've signed up for an OnSong subscription through an in-app purchase, you are billed by Apple either monthly or annually after the initial free trial depending on the payment period you choose. Keep in mind that being billed annually costs less per month than being billed monthly. If you sign up on the OnSong website, you or your organization will be billed monthly or annually depending on the payment period you've selected. You can always access your billing portal by signing into the OnSong website, viewing your account, and choosing the Billing option in the sidebar.
How can I access my account?
You can access your OnSong account by tapping the gear icon in the Menubar to open the Utilities Menu and then choose Account. This will display your current account status and information. You can also sign in to view and manage your account information through the OnSong website.
How do I cancel my subscription?
If you had subscribed in the app as an in-app purchase, your subscription is managed through the App Store. We’ve added a Manage Your Subscription button on the Account screen to link you to the App Store where you can change or cancel your subscription. If you've signed up for a group subscription or solo subscription through the OnSong website, you can also tap on the Manage Your Subscription button in the app to view your account on the OnSong website and access the billing portal. There you can change or cancel your subscription as well.
Cancelling your account will not trigger a refund and you should retain access to your subscription tier features until the paid term lapses. You can request a subscription refund if needed.
What happens if there is an issue with my credit card?
If you have purchased the subscription in the app, your financial transactions are processed directly with Apple. If Apple detects an issue with your credit card, you will be notified so you can correct the issue. Apple does attempt to bill your credit card a few days before to ensure that there will not be any billing issues in advance. OnSong has also opted into a grace period that will allow you to continue to access your features for 16 days, allowing you time to resolve any billing issues.
If you have purchased the subscription through the OnSong app, payment is attempted through OnSong's payment processor, Stripe. If the payment fails, you will be notified with a link to update your payment information in the billing portal. From there the payment should be reprocessed and your subscription continued.