How do I report a crash?

While many factors can cause a crash, we may require to review any crash logs so we can determine if there is a flaw in OnSong and correct it. Here are ways you can send us a crash log in the rare event that it occurs:

From the Device

To send us crash logs directly from your device, please do the following:

1. Open the Settings app from the Home Screen
2. Open the Privacy option in the third section down on the left
3. Open the Analytics & Improvements option at the bottom
4. Open Analytics Data
5. Scroll down until you find a crash log that starts with "OnSong" and select to view 
6. Tap on the Share icon in the upper right corner
7. Email the crash logs to [e-mail] referencing this case number. 

From a Mac

To send us crash logs from your device when connected to a Mac, please do the following:

1. Connect your device to a computer running iTunes using the sync/charge cable.
2. Open your device in iTunes and sync the device with your computer.
3. Open Finder (found in the Dock)
4. Click on the 'Go' menu at the top of your screen, and select 'Go to Folder'
5. Type (or paste): ~/Library/Logs/CrashReporter/MobileDevice/
6. pen the folder with the same 'name' as your device. (Note: your device name appears in iTunes on the left side, under 'Devices'.)
7. Look for files starting with "OnSong".
8. If you don't see any files, try opening the folder called 'Retired'.
9. Send these crash log files to [e-mail]