FOR ONSONG USERS:
OnSong Premium and other OnSong subscription tiers are account-based services. When you first create an OnSong account, you are automatically signed into your account. You can access your account by going into the Utilities Menu in OnSong by tapping on the gear icon in the Menubar and then choosing the Account option.
If you are not signed in, or do not remember your password for editing your account, you can reset your password on the OnSong website.
If you are trying to sign into OnSong, you can also reset your password by tapping on the Reset Password link if your log in fails.
If you are trying to access add-ons that you had access to originally, you can learn how to restore access to those features.
FOR ONSONG PRO USERS:
While OnSong Pro does implement an account system for OnSong Premium subscribers, it is not required to use most features of OnSong. It is more likely that you are using a third-party service. OnSong cannot provide information for these services as they are controlled by other companies. Here are instructions you can use for accessing the services that you may encounter.
If you need help with your Apple ID used for downloading apps or making in-app purchases, you can retrieve your password using: http://iforgot.apple.com/
If you have an OnSong account with your purchase of OnSong Premium, you can reset your password:
If you have a Planning Center Online account, you can get help logging in here:
Rockin' With The Cross
If you've forgotten your RWTC login, you can acquire it here:
If you subscribe to CCLI SongSelect, you can get help logging into their service here: